Billing and Subscription

Manage your subscription plan, payment methods, and billing information.

Current Plan Overview

View your subscription details: - Plan name and tier - Monthly/annual billing - Number of users included - Storage limit - API call limit - Next billing date - Current usage

Available Plans

Starter Plan - $29/month

• Up to 3 users
• 100 deliveries/month
• Basic reporting
• Email support
• 5GB storage

Professional Plan - $79/month

• Up to 10 users
• 500 deliveries/month
• Advanced analytics
• Priority support
• 25GB storage
• API access

Business Plan - $199/month

• Up to 50 users
• Unlimited deliveries
• Custom reports
• Phone support
• 100GB storage
• Advanced integrations
• Custom branding

Enterprise Plan - Custom pricing

• Unlimited users
• Unlimited everything
• Dedicated support
• Custom storage
• SLA guarantee
• On-premise option
• Custom development

Changing Your Plan

Upgrade

1. Go to Settings > Billing
2. Click Upgrade Plan
3. Select new plan
4. Review changes
5. Confirm upgrade

Benefits: - Immediate access to new features - Pro-rated billing - No data loss - Seamless transition

Downgrade

1. Go to Settings > Billing
2. Click Change Plan
3. Select lower tier
4. Review limitations
5. Schedule downgrade

Important: - Takes effect at end of billing period - May lose access to some features - Data within limits is preserved - Excess data must be deleted

Payment Methods

Supported Methods

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• PayPal
• Bank transfer (Enterprise only)
• Purchase orders (Enterprise only)

Adding a Payment Method

1. Go to Billing > Payment Methods
2. Click Add Payment Method
3. Enter card details
4. Set as default (optional)
5. Save securely

Updating Payment Method

• Edit existing card
• Add expiration date
• Update billing address
• Change default method

Billing Information

Update company details: - Company legal name - Tax ID / VAT number - Billing address - Billing email - Purchase order number

Invoices

Accessing Invoices

• View all past invoices
• Download as PDF
• Email to accounting
• Export for tax purposes

Invoice Details Include

• Invoice number
• Billing period
• Itemized charges
• Payment method
• Tax breakdown
• Payment status

Subscription Billing Cycle

Monthly Billing

• Charged on same day each month
• Easy to cancel
• Flexible for growing teams
• Good for testing

Annual Billing

• Save 20% compared to monthly
• One invoice per year
• Predictable costs
• Lock in current pricing

Switching Billing Cycles

• Change from monthly to annual
• Receive pro-rated credit
• Next charge at new interval
• Can switch once per year

Usage-Based Charges

Additional charges for: - Extra deliveries beyond plan limit - Additional storage (per GB) - Extra API calls - Premium support hours - Custom development

Rates: - $0.50 per extra delivery - $2.00 per GB storage/month - $0.001 per API call - Custom rates for Enterprise

Managing Costs

Monitor Usage

• Dashboard shows current usage
• Set up usage alerts
• Projected end-of-month cost
• Historical usage trends

Cost Optimization Tips

• Archive old deliveries
• Clean up unused products
• Optimize API calls
• Review user count
• Consider annual billing

Credits and Refunds

Account Credits

• Apply to future invoices
• Never expire
• View balance in Billing
• Issued for:
• Downgrades (pro-rated)
• Service disruptions
• Promotional offers

Refund Policy

• 30-day money-back guarantee
• Pro-rated refunds on annual plans
• Request via support ticket
• Processed within 5-10 business days

Failed Payments

If payment fails: 1. Email notification sent immediately 2. Auto-retry in 3 days 3. Second retry in 7 days 4. Account suspended after 10 days 5. Data deleted after 30 days

To resolve: - Update payment method - Contact your bank - Use alternative payment - Contact support

Canceling Subscription

To cancel: 1. Go to Billing > Cancel Subscription 2. Select reason (helps us improve) 3. Confirm cancellation 4. Access remains until period ends

What happens: - No further charges - Access until subscription ends - Can reactivate anytime - Data exported or deleted

Data Export Before Canceling

Before canceling, export: - All delivery records - Customer information - Product data - Reports and analytics - Historical invoices

Reactivating Account

To reactivate: 1. Log in to account 2. Go to Billing 3. Click Reactivate 4. Choose plan 5. Add payment method 6. Instant reactivation

Tax and Compliance

Sales Tax

• Calculated based on billing address
• Rate shown before payment
• Included in invoice
• Varies by location

VAT (EU Customers)

• Reverse charge for businesses
• Provide valid VAT number
• Exempt from VAT if qualified

Receipts

• Automatic email after payment
• Download from Billing section
• Include tax breakdown
• Formatted for accounting

Enterprise Billing

Special terms for Enterprise: - Custom payment schedules - Net-30 or Net-60 terms - Purchase orders accepted - Volume discounts - Multi-year agreements - Dedicated account manager

Billing Support

Need help? - Live chat (Business+) - Email support (all plans) - Phone support (Business+) - Priority queue (Enterprise)

Common requests: - Update billing information - Request invoice copy - Dispute a charge - Change payment method - Cancel subscription

Security

Your payment data: - PCI DSS compliant - Encrypted at rest - Never stored on our servers - Processed by Stripe - Secure tokenization

Best Practices

✅ Keep payment method current ✅ Enable billing alerts ✅ Review invoices monthly ✅ Consider annual billing ✅ Set usage limits ✅ Export data regularly ✅ Update tax information

FAQs

Can I change plans mid-month? Yes, you'll be pro-rated automatically.

Do unused deliveries roll over? No, limits reset each billing period.

Can I add just one more user? Users are included per plan tier.

What happens if I exceed limits? Overage charges apply automatically.

Can I pause my subscription? Not currently, but you can cancel and reactivate.